This page is for teams at booking engines, channel managers and property management systems who are reviewing a connection with Hotel Waitlist. It explains what the product does, how it connects, what data it asks for, and how hotels stay in control of it.
When a guest searches a hotel's booking engine and finds no room for their dates, or only some room types left, Hotel Waitlist offers them a place on the hotel's waitlist. The guest leaves their email address and the dates they wanted. When a matching room opens, Hotel Waitlist emails them with their dates and a link straight back into the hotel's own booking engine, where they book as normal.
Hotel Waitlist is not an OTA or a reseller. It never takes a booking, holds inventory or sells rooms. Every booking it delivers is made on the hotel's own booking engine, as a direct booking. Hotels pay a 10% commission on the net room revenue of those bookings, and nothing else.
Available on every engine we list. The hotel's Google Tag Manager container loads our tags on its booking pages. They show the waitlist offer and read the dates searched and which room types were sold out. No platform credentials are involved.
Server to server, and only where the platform has approved it. It gives Hotel Waitlist current availability and rates for the dates a guest is waiting on, and tells it when that guest has booked. The hotel switches it on for its own property.
| Data | Access | Why |
|---|---|---|
| Availability by room type and date | Read | To know when a room opens for the dates a waitlisted guest asked for. |
| Rates by room type and rate plan | Read | So the email quotes the price the guest will see when they book. |
| Reservations at the property: dates, room type, value, status | Read | To stop emailing a guest who has already booked, and to count bookings for commission. |
| The guest's email address on a reservation | Read | Only to match a reservation to a waitlist sign-up. |
| A single-use discount code or voucher | Create | Only where the hotel turns on discount offers and the platform supports single-use codes: one code, for the one guest being emailed. |
Not requested:
A connection is switched on property by property, only when the hotel asks for it. The hotel can end it at any time, through the platform or by telling us. When it ends we stop receiving that property's data, and the data we already hold is deleted or returned under our Data Processing Addendum with the hotel.
For guest data, the hotel is the controller and Waitlist Ltd is its processor, under Article 28 terms in every hotel agreement. Data received for one hotel is used for that hotel only. A guest who opts out is suppressed from every further email. Details: UK Data Protection & Security and Privacy Notice.
SiteMinder, SynXis, Mews, Cloudbeds, Guestline, eviivo, Amadeus iHotelier, RoomRaccoon.
Waitlist Ltd, trading as Hotel Waitlist. Registered in England and Wales, company number 17010598. 23 Cranley Gardens, London, N10 3AA.
Partnerships and integrations: hello@hotelwaitlist.io. Data protection: privacy@hotelwaitlist.io.
Book a short call and we'll show you what Hotel Waitlist would recover for your property.
Book a Demo