Booking abandonment recovery for SynXis hotels

The SynXis booking engine is used by independent hotels and by groups. Hotel Waitlist captures guests who find no availability, and guests who find only some room types left, for their dates.

What Hotel Waitlist picks up on SynXis

  • Searches that return no availability for the guest's dates.
  • Searches where some room types are sold out and others are still bookable.
  • The arrival and departure dates the guest searched, read from the booking engine URL.

Guests who can't book are offered a place on the waitlist. When a matching room opens, Hotel Waitlist emails them with their dates and a way straight back into your booking engine.

How setup works

Ask your Sabre SynXis account representative to add your Google Tag Manager container to your booking engine. If your property uses a custom booking shell, the container can go into the shell configuration instead. Our tags then go into that container.

Nothing about your SynXis booking engine changes for your guests or your team.

Pricing

There is no setup fee and no monthly fee. You pay a 10% commission on the net room revenue of bookings Hotel Waitlist delivers, and nothing for waitlist sign-ups that don't book.

A booking counts when it is completed in the same tracked session as a Hotel Waitlist interaction, or when it redeems a Hotel Waitlist coupon. No booking is counted twice. Full terms.

SynXis questions

Does Hotel Waitlist work with SynXis?

Yes. Hotel Waitlist works with the Sabre SynXis booking engine. Our tags are installed through a Google Tag Manager container on your booking pages and run alongside SynXis.

How is Hotel Waitlist set up on SynXis?

Ask your Sabre SynXis account representative to add your Google Tag Manager container to your booking engine. If your property uses a custom booking shell, the container can go into the shell configuration instead. Our tags then go into that container.

What does Hotel Waitlist cost for SynXis hotels?

There is no setup fee and no monthly fee. You pay a 10% commission on the net room revenue of bookings Hotel Waitlist delivers, and nothing for waitlist sign-ups that don't book.

Does Hotel Waitlist replace SynXis?

No. Guests who come back from a Hotel Waitlist email book through your SynXis booking engine as normal, so every recovered booking is a direct booking with no OTA commission.

Running SynXis? See what you'd recover.

Book a short call and we'll show you what Hotel Waitlist would recover for your property.

Book a Demo