Without anything in place, a guest who finds their dates sold out simply leaves. If a room comes back through a cancellation, you have no way to tell them, and they may already have booked somewhere else or through an OTA.
| Hotel Waitlist | No recovery in place | |
|---|---|---|
| A guest finds their dates sold out | They join the waitlist for those dates. | They leave, and you don't know who they were. |
| A room for those dates comes back | The matching guests are contacted automatically. | The room goes back on sale to whoever happens to search next. |
| A room is approaching arrival unsold | Guests who wanted those dates can be offered it. | It waits for a new search, or goes unsold. |
| What you know afterwards | Which dates and rooms guests wanted and couldn't get, and which of them came back and booked. | Nothing about the guests who left. |
| How you pay | 10% commission on bookings Hotel Waitlist delivers. Nothing for sign-ups that don't book. | Nothing directly. The cost is the bookings that go elsewhere. |
| Where the booking happens | In your own booking engine, with the guest's dates pre-selected. | Possibly with a competitor or an OTA. |
There is no setup fee and no monthly fee. You pay a 10% commission on the net room revenue of bookings Hotel Waitlist delivers, and nothing for waitlist sign-ups that don't book.
A booking counts when it is completed in the same tracked session as a Hotel Waitlist interaction, or when it redeems a Hotel Waitlist coupon. No booking is counted twice. Full terms.
Without a waitlist, they leave and you have no record of them. If a room comes back through a cancellation, the next guest to search gets it, and the guest who wanted it may already have booked elsewhere.
There is no setup fee and no monthly fee. You pay a 10% commission only on bookings Hotel Waitlist delivers, so if it recovers nothing, it costs nothing.
There is no setup fee and no monthly fee. You pay a 10% commission on the net room revenue of bookings Hotel Waitlist delivers, and nothing for waitlist sign-ups that don't book.
Book a short call and we'll show you what Hotel Waitlist would recover for your property.
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