Some booking engines can email a guest who starts a booking and doesn't finish. That only works when there was a booking to start. Hotel Waitlist also covers the guest who found no room for their dates, and contacts them when one opens.
| Hotel Waitlist | Abandoned-cart email | |
|---|---|---|
| What triggers it | A guest leaves without booking, including when their dates show no availability. | A guest enters their email partway through a booking and leaves before paying. |
| Sold-out dates | Covered. The guest joins the waitlist and is contacted if a room opens. | Not covered. With nothing available there is no booking to abandon. |
| When the guest hears from you | When a matching room is available: a cancellation, a sold-out date reopening, or a room approaching arrival unsold. | Shortly after they leave, on a fixed delay. |
| What the guest is offered | An offer chosen for that guest and those dates. | A reminder of the booking they started. |
| How you pay | 10% commission on bookings Hotel Waitlist delivers. Nothing for sign-ups that don't book. | Often included with the booking engine. |
| Where the booking happens | In your own booking engine, with the guest's dates pre-selected. | In your own booking engine. |
They work well together. Keep your booking engine's abandoned-cart email for guests who drop out at checkout, and let Hotel Waitlist cover guests who never reached checkout because their dates were sold out.
There is no setup fee and no monthly fee. You pay a 10% commission on the net room revenue of bookings Hotel Waitlist delivers, and nothing for waitlist sign-ups that don't book.
A booking counts when it is completed in the same tracked session as a Hotel Waitlist interaction, or when it redeems a Hotel Waitlist coupon. No booking is counted twice. Full terms.
They cover different guests. An abandoned-cart email needs a started booking, so it can't reach a guest whose dates were sold out. Hotel Waitlist captures that guest and contacts them when a room opens.
Only if they did both things that trigger them. An abandoned-cart email is triggered by a booking started and not finished; a Hotel Waitlist email by a guest joining the waitlist for their dates and a matching room becoming available.
There is no setup fee and no monthly fee. You pay a 10% commission on the net room revenue of bookings Hotel Waitlist delivers, and nothing for waitlist sign-ups that don't book.
Book a short call and we'll show you what Hotel Waitlist would recover for your property.
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