1. Introduction
Hotel Waitlist ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our waitlist management service.
2. Information We Collect
2.1 Information You Provide
- Account Information: When hotels register for our service, we collect business name, contact details, and billing information.
- Guest Information: When visitors join a hotel's waitlist, we collect email addresses and room preferences on behalf of our hotel clients.
- Communications: Records of correspondence when you contact us for support.
2.2 Information Collected Automatically
- Usage Data: Pages visited, features used, and interaction patterns.
- Device Information: Browser type, operating system, and device identifiers.
- Cookies: We use cookies to improve functionality and analyze usage. See our Cookie Policy section below.
3. How We Use Your Information
We use collected information to:
- Provide and maintain our waitlist management service
- Send availability notifications and promotional emails on behalf of hotels
- Process transactions and send billing information
- Analyze usage patterns to improve our service
- Communicate with you about updates, support, and marketing
- Comply with legal obligations
4. Data Sharing
We may share your information with:
- Hotel Partners: Guest waitlist data is shared with the respective hotel that the guest signed up for.
- Service Providers: Third parties who assist in operating our service (email delivery, analytics, hosting).
- Legal Requirements: When required by law or to protect our rights.
We do not sell personal information to third parties.
5. Data Retention
We retain personal data for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Guest waitlist data is retained according to each hotel's preferences, typically for 24 months after the last interaction.
6. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
- Encryption of data in transit and at rest
- Regular security assessments
- Access controls and authentication
- Employee training on data protection
7. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Data portability
- Withdraw consent
To exercise these rights, contact us at privacy@hotelwaitlist.io
8. Cookies
We use the following types of cookies:
- Essential Cookies: Required for basic functionality.
- Analytics Cookies: Help us understand how visitors use our service.
- Marketing Cookies: Used to track the effectiveness of our campaigns.
You can control cookies through your browser settings.
9. International Transfers
Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses where applicable.
10. Children's Privacy
Our service is not directed to individuals under 16. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.
12. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: privacy@hotelwaitlist.io
- Address: Hotel Waitlist Ltd, London, United Kingdom