Terms of Service

1. Agreement to Terms

By accessing or using Hotel Waitlist's services, you agree to be bound by these Terms of Service. If you are using our services on behalf of a business, you represent that you have authority to bind that business to these terms.

2. Description of Service

Hotel Waitlist provides a waitlist management platform that enables hotels to:

• Capture visitor information when rooms are unavailable
• Send automated notifications when availability opens
• Track conversions and analyze booking recovery
• Manage guest communications and preferences

3. Account Registration

To use our service, you must:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Be responsible for all activities under your account

4. Fees and Payment

4.1 Commission Model

Hotel Waitlist operates on a commission-based pricing model. You agree to pay the agreed commission rate on bookings directly attributed to our service.

4.2 Attribution

Bookings are attributed to Hotel Waitlist when a guest completes a reservation after clicking through from our emails or notifications, tracked via our attribution system.

4.3 Payment Terms

Commissions are invoiced monthly and payable within 30 days of invoice date. Late payments may incur interest at 2% per month.

5. Acceptable Use

You agree not to:

• Use the service for any unlawful purpose
• Send spam or unsolicited communications
• Attempt to interfere with or disrupt the service
• Reverse engineer or attempt to extract source code
• Use the service to collect data for competing products
• Violate any applicable laws or regulations

6. Data and Privacy

6.1 Your Data

You retain ownership of all guest data collected through our service. We process this data on your behalf as a data processor.

6.2 Data Processing Agreement

Our processing of personal data is governed by our Data Processing Agreement, which forms part of these terms.

6.3 Your Obligations

You are responsible for ensuring you have appropriate consent to collect and process guest data, and for complying with applicable data protection laws.

7. Intellectual Property

Hotel Waitlist and its licensors own all rights in the service, including software, design, and content. You receive a limited, non-exclusive license to use the service during the term of your subscription.

8. Confidentiality

Both parties agree to keep confidential any non-public information disclosed during the course of the relationship, including business strategies, pricing, and technical details.

9. Service Availability

We strive to maintain 99.9% uptime but do not guarantee uninterrupted service. We may perform scheduled maintenance with reasonable notice. We are not liable for downtime caused by factors outside our control.

10. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim
• We are not liable for indirect, incidental, or consequential damages
• We are not liable for lost profits, revenue, or data

11. Indemnification

You agree to indemnify Hotel Waitlist against any claims arising from your use of the service, your breach of these terms, or your violation of any third-party rights.

12. Term and Termination

12.1 Term

These terms remain in effect while you use our service. Either party may terminate with 30 days written notice.

12.2 Effect of Termination

Upon termination, you must pay all outstanding fees. We will provide you with an export of your data upon request within 30 days of termination.

13. Changes to Terms

We may modify these terms at any time. We will provide 30 days notice of material changes. Continued use after changes take effect constitutes acceptance.

14. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of London, United Kingdom.

15. General

• Entire Agreement: These terms constitute the entire agreement between you and Hotel Waitlist.
• Severability: If any provision is found unenforceable, the remaining provisions remain in effect.
• Waiver: Failure to enforce any right does not waive that right.
• Assignment: You may not assign these terms without our consent.

16. Contact

For questions about these terms, contact us:

• Email: legal@hotelwaitlist.io
• Address: Hotel Waitlist Ltd, London, United Kingdom